Contact Madrid

Use this form to make an enquiry or to submit a form/response to WIPO. To get started, tell us who you are.

REQUIREMENT OF AN EMAIL ADDRESS

In the context of the COVID-19 pandemic and of the changes in the Regulations as from February 1, 2021, WIPO urges users to provide an email address to receive electronic communications under the Madrid System.

To submit an email address, select 'a change of contacts details of the holder or representative' in 'My request concerns' below.
To identify registrations with missing email addresses use Madrid Monitor.

I am:*

Important: National or Regional IP office (e.g. USPTO, EUIPO, CNIPA).

My request concerns:*

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If you haven't been automatically redirected, please click here.

Instant help: Use Madrid Monitor to track the status of your application/request as it moves through WIPO's examination process.

Check the average pendency rates here.

Do you have an International Registration Number?*

Yes No

(number issued by WIPO following the international registration of your mark under the Madrid System - e.g. 0877948)

Instant Help: Check out our website for information on the Madrid System

How do I file an International registration?
Which countries are part of the Madrid System?
Who can use the Madrid System?
How much does it cost?

Do you still need help?*

Yes No.

You can continue the form below or contact us through our “Live chat”.

Live chat
Monday to Friday, 10:00 am – 12:00 pm
and 2:00 pm – 4:00 pm CET

Do you still need help on the status?*

Yes No.

If you haven't been automatically redirected, please click here.

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Instant Help: Check out our How to Manage your international registration page.

Tip: Check the irregularity letter to see if the response needs to be submitted to your Office of origin.

More specifically:*

Office of Origin:*

Office where your application was filled

International Registration Number:*

(e.g. 0877948)

Madrid online service concerned:*

Did you know? WIPO can only accept some corrections. Check out our website to find out more.

Reference number(s):*

International Registration Number (e.g. 0877948); WIPO Reference (e.g. 1102300301; EN-I/1234567801; MT-I/2345678901 ); Basic application/registration (UK00001234567)

Payment originator:*

Did you know? Information on certified documents is available on the Client Records Unit page.

Tip: Correction(s) relating to a long list of goods & services should be detailed in a separate Word document.

Your request:*

Your response:*

Upload document: No File Chosen

File uploads may not work on some mobile devices.

Additional documentation: No File Chosen

File uploads may not work on some mobile devices.

Total upload cannot exceed 14Mb. Supported file type: bmp; doc; docx; gif; jpeg; jpg; mpeg; mpg; pdf; png; tif; txt; xls; xlsx

Maximum file name lenght: 30 characters

Upload suspected misleading invoice:* No File Chosen

File uploads may not work on some mobile devices.

Total file size should not exceed 14Mb. Supported file types: bmp; doc; docx; gif; jpeg; jpg; mpeg; mpg; pdf; png; tif; txt; xls; xlsx. Maximum file name length: 30 characters

Upload supporting documentation (optional): No File Chosen

File uploads may not work on some mobile devices.

Total file size should not exceed 14Mb. Supported file types: bmp; doc; docx; gif; jpeg; jpg; mpeg; mpg; pdf; png; tif; txt; xls; xlsx Maximum file name length: 30 characters

Upload proof of payment:* No File Chosen

File uploads may not work on some mobile devices.

Total file size should not exceed 14Mb. Supported file types: bmp; doc; docx; gif; jpeg; jpg; mpeg; mpg; pdf; png; tif; txt; xls; xlsx Maximum file name length: 30 characters

Which correspondence detail(s) would you like to change?*

Email address Correspondence address Phone Delete correspondence detail(s)

Did you know? This option only applies for the holder's correspondence details.

TIP: Identify registrations with missing email addresses in Madrid Monitor with our email address status filter.

Reference number(s):*

International Registration Number (e.g. 0877948); WIPO Reference (e.g. 1102300301; EN-I/1234567801; MT-I/2345678901 ); Basic application/registration (UK00001234567)

If you have five or more International Registration / WIPO Reference numbers please use the Excel template below.

Excel Template

New email address:*

For the purpose of electronic communication, there can be only one email recorded per international registration. If you have appointed a representative, WIPO will need to be able to send all communications directly to this representative. Find out more about email notifications.

New address:*

Address Line 1

Address Line 2

City

State/Province

ZIP / Postal

Country

New phone number:*

Specify contact detail(s) to delete:*

Additional information (optional):

Upload document: (optional, required for five or more numbers): No File Chosen

File uploads may not work on some mobile devices.

My request concerns:*

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Do you have a Madrid Office Portal account?*

Yes. No

IMPORTANT: As of February 4, 2019, document submission by National/Regional IP offices will only be possible via the Madrid Office Portal. Find out more about the Madrid Office Portal and get technical assistance to open an account.

If you haven't been automatically redirected, please click here.

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More specifically:*

In order to have access to the Madrid Office Portal, you need to have or open a WIPO Account using your professional email address (e.g. John.Doe@USPTO.gov).

WIPO account username:*

Office:*

Document to submit:*

Reference number(s):*

International Registration Number (e.g. 0877948); WIPO Reference (e.g. 1102300301; EN-I/1234567801; MT-I/2345678901 ); Basic application/registration (UK00001234567)

Access Madrid forms, e-renewal and e-subsequent designation online tools on our website.

Upload document:* No File Chosen

File uploads may not work on some mobile devices.

Additional documentation: No File Chosen

File uploads may not work on some mobile devices.

Total upload cannot exceed 14Mb. Supported file type: bmp; doc; docx; gif; jpeg; jpg; mpeg; mpg; pdf; png; tif; txt; xls; xlsx

Maximum file name length: 30 characters

Your request:*

Tip: If your request concerns an issue with the fee distribution report, please provide the following elements for each transaction concerned:

Date (ex. yyyymm)
International registration number Doc ID (10 digit number)
Service code (EN, RE, EX, NT)
Fee code (ex. PEIS, PAIN)
Fee amount (in Swiss Francs only)
Expected fee amount (in Swiss Francs only)

Supporting documentation (optional): No File Chosen

File uploads may not work on some mobile devices.

Total file size should not exceed 14Mb. Supported file types: bmp; doc; docx; gif; jpeg; jpg; mpeg; mpg; pdf; png; tif; txt; xls; xlsx Maximum file name length: 30 characters

Did you know? Information on certified documents is available on the Client Records Unit page.

Please place your order according to the options set out in the table below.

For each International Registration Number, indicate:

1) type of document needed (for document legalization, indicate country for which legalization is required)

2) language of document

3) language of cover page

4) delivery method and

5) WIPO current account number (If you do not have a WIPO current account, do not provide bank details. You will receive an invoice to be paid by bank transfer. Credit card payments are not accepted.)

Your order:*

Supporting documentation (optional): No File Chosen

File uploads may not work on some mobile devices.

Total file size should not exceed 14Mb. Supported file types: jpg,jpeg,gif,png,bmp,tif,pdf,doc,docx,xls,xlsx,txt,mpg,mpeg Maximum file name length: 30 characters

Email:*

Confirm Email: *

Company:*

Full name:*

Other contact details (optional):

Name, phone number, address

Phone number:*

Include area code

Address

Address Line 1

Address Line 2

City

State/Province

ZIP / Postal

Country

Option for filtering

Unused option